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The goal of this project is to increase awareness of the importance of customer service in the business sector. The seminar will be a two-day course for twenty participants who have their own businesses, are in the process of starting a new business or are interested in getting one started. The seminar will help local community members learn key components in customer service to help increase the number of customers they serve.
The seminar is a high priority for the local business community, whose goal is to increase tourism. The town has shops and restaurants with owners who are new and inexperienced when it comes to running a business. These skills will help the local business community with their long term goal of building customer clientele.
The seminar will provide thorough presentations on better business practices, including sessions on phone etiquette, greeting customers and creating advertisement brochures. Additionally, a panel of experienced business owners will discuss their successes with the group, and several hours will be devoted to basic English terms in order to prepare for tourists.
Note: This summary was provided by a Peace Corps Volunteer and the community administering this project.
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